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Frequently Asked Questions
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Q: Do you have more than one system with this configuration? A: Yes, for the majority of systems we sell we can probably build as many as you need. If you don't see a configuration that fits your needs, please give us a call so we can send you a customized quote. Q: What payment methods do you accept? A: We accept Company Check, Cashier's Check PayPal & wire transfers as well as major credit cards including American Express, Discover, MasterCard, & VISA. We do not accept purchase orders for net payment terms without first establishing a purchase history. If you need assistance in financing your order, we have a number of companies we work with who can assist you with leasing or other payment options. Q: Is your online inventory all you have in stock? A: No, we have a 15,000 square foot warehouse full of parts and systems. Almost every aspect of the server can be customized to meet your needs. The number of possible combinations of configurations would be too many to list online. We list a few generalized specifications to give customers an idea of what we can do. If you are looking for a part or configuration you don't see on our website, please give us a call at 1-888-712-0717 so we can help you directly. Q: What does SCSI Stuff refurbished mean? A: All of our systems are customized by knowledgeable technicians to ensure you get the highest quality computer system. Our equipment first undergoes a physical inspection process to ensure that the products are mechanically sound. The system is then reconfigured as necessary with fully tested parts and updated with the most recent firmware. Further testing is then performed on the systems using detailed diagnostics software to make sure no problems exist with the hardware. These steps help ensure you get a computer system that is ready to go when it is delivered. Q: Does the computer have a Dell warranty? A: Most of our systems come with a SCSISTUFF warranty but we keep a few servers with Dell warranties in stock. Please call us for availability and pricing. The SCSI Stuff warranty ranges from 30 days to 1 year or longer. Q: What condition is the computer in? A: The majority of computers we sell are SCSISTUFF refurbished. Components may consist of new and refurbished parts which are tested, updated and work without defects. Most computers may have some minor scuffs and scrapes. All defects are purely cosmetic and do not effect the performance of the computer. Due to the quantity we sell, it is impossible to take pictures of every system that we sell & we can't give you the details on every defect a system has. Please keep in mind that these are refurbished systems, they are not brand new, however they are built to function like one. Q: How long will it take for my computer to arrive? A: On average, about a week. Most of the systems are sent out within a 24 to 48 hours of payment. Most systems are shipped out via FedEx Ground. The transit time varies depending upon your location. The majority of packages take from 3-5 days to get to the customer. You should receive an email from FedEx with your tracking number. If the email is not in your inbox, please check your spam filter, as some email clients may flag automatically sent email as spam. Q: What separates SCSISTUFF from its competitors? A: While we hope to differentiate ourselves on price, our excellent sales staff and support team help to make the difference when it comes to computer buying. We stand behind the products we sell and do our best to be as knowledgeable as possible in order to help you make the right choice. Q: What is the bast way to contact you? A: Give us at a call or email us at: 1-888-712-0717 / [email protected] |
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LLC . All Rights Reserved.
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